Welcome to the official website of Onion Nutrition (Hong Kong) Limited (hereinafter referred to as the "Company", "we", "our" or "us"). By accessing, registering, placing an order, or using this website (the "Website"), you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions and related policies. If you do not agree to any part of these Terms, please discontinue use of this Website. We reserve the right to update or modify these Terms at any time without prior notice. Updated versions will be published on this Website.

1.Account Registration

• You must provide true, accurate, and complete information when registering
• Each user may register only one account
• You are responsible for maintaining the confidentiality of your account and password

We reserve the right to suspend or terminate any account if:

• False or misleading information is provided
• Identity impersonation occurs
• Abuse of promotions or abnormal transaction behavior is detected
• Any violation of applicable laws or these Terms

2.Orders & Transactions

All orders are subject to acceptance and confirmation by the Company. We reserve the right to cancel any order under the following circumstances:

• Product unavailability
• Pricing or system errors
• Suspicious or abnormal ordering behavior

Pricing & Promotions

• All prices are as displayed on the Website
• We reserve the right to adjust prices and promotions at any time

3.Delivery

• Orders are fulfilled via third-party logistics providers
• Delivery time frames are estimates only and subject to actual courier arrangements
• We are not responsible for delays caused by weather, traffic, or other unforeseen circumstances

4.Returns & Refunds

Due to food safety and hygiene considerations, returns are not accepted under the following conditions:

• Opened products
• Thawed frozen products
• Personal preference or subjective reasons

Returns or exchanges may be accepted in the following cases:

• Products are severely damaged
• Incorrect or missing items

Requests must be submitted within 2 hours of delivery, with supporting photos provided.

5.User Conduct

Users must not use this Website for:

• Any unlawful activities under Hong Kong or applicable laws
• Infringing the rights of others (including intellectual property rights)
• Transmitting unlawful, harmful, or inappropriate content
• Disrupting the normal operation of the Website
     

We reserve the right to terminate access and pursue legal action if necessary.

6.Electronic Communications

You agree that we may communicate with you via email or other electronic means, including:

• Order notifications
• Promotions and marketing messages

You may opt out of promotional communications at any time.

7.Service Interruption

We may suspend or interrupt services due to:

• System maintenance or upgrades
• Equipment or network failures
• Force majeure events

We are not liable for any loss arising from such interruptions.

8.Intellectual Property

All content on this Website, including but not limited to text, images, designs,and branding, is owned by the Company. No part may be used, reproduced, or distributed without prior written consent.

9.Personal Data

Your personal data will be handled in accordance with our Privacy Policy.

10.Limitation of Liability

This Website and its services are provided on an “as is” basis.

We do not guarantee:

• That the Website will be error-free or uninterrupted
• That data transmission will be completely secure
• We shall not be liable for any loss or damage arising from the use of this Website.

11.Governing Law

These Terms & Conditions are governed by the laws of the Hong Kong Special Administrative Region. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Hong Kong.