Payment Methods

1. Credit Card (Visa / Mastercard)
2. Apple Pay / Google Pay
3. WeChat Pay
4. AlipayHK
5. FPS

Shipping Fees

1. Frozen Products Shipping: HK$50.
Free SF Express home delivery on orders of HK$499 or more.
Promotional items do not count toward the free shipping minimum.

2. Non-Frozen Products: Shipping: HK$35.
Free shipping on orders of HK$450 or more.
Promotional items do not count toward the free shipping minimum.

3. Order Total
Order totals are based on product prices only. Shipping fees are not eligible for discounts.

4. Separate Orders
Frozen and non-frozen items must be ordered separately due to different shipping requirements.

Product Shelf Life

• Frozen Products: Up to 1 year from the date of production.
• Non-Frozen Products: Up to 2 years from the date of production, with some exceptions.
• Selected Products (e.g., Fruit Products): Up to 90 days from the date of production. Please refer to the expiration date printed on the package for the exact shelf life of each product.

Shipping & Delivery

Processing Time

Orders are typically shipped within 0–3 business days after payment is confirmed, excluding Saturdays, Sundays, and public holidays.

During major sales or promotional periods, please allow an additional 2–3 business days for processing.

1. Home Delivery (Frozen / Room Temperature)
   

   Delivery typically takes 0–4 business days after your order ships, excluding Saturdays, Sundays, and public holidays.

   Delivery to remote areas may take longer. Actual delivery times may vary depending on the carrier.

   Please follow the tracking instructions in your email or log in to your account to check your latest order and shipping status.

2. SF Lockers / Convenience Stores / SF Stores (Where Applicable)
   

   Delivery typically takes 1–4 business days after your order ships, excluding Saturdays, Sundays, and public holidays.

   Delivery times may vary depending on the selected pickup location.

   Please follow the tracking instructions in your email or log in to your account to check your latest order and shipping status.

Return & Refund Policy
1. Returns & Refunds

For food safety reasons, frozen and perishable products are non-returnable and non-refundable, except if you receive an incorrect item or a product with damaged or defective packaging.

If there is an issue with your order, please contact Customer Service within 2 hours of delivery and provide a complete unboxing video and photos as proof.

• We offer returns and refunds only; exchanges are not available. If you would like a replacement, please place a new order after your return has been processed.
• All returned items must be securely packed in the original shipping box or packaging.
• Approved refunds will be issued as store credit by default. If you prefer a refund to your original payment method, please contact Customer Service for assistance.

2. Returns & Refunds Will Not Be Accepted in the Following Circumstances

• The issue is based on personal taste or preference, including flavor, sweetness, or texture.
• You are unable to provide a complete unboxing video or the original product packaging.
• The product has been opened, consumed, or improperly stored.
• The product was not purchased through our official online store.
• The order was accepted on your behalf by a third party, such as building management, a neighbor, friend, or other representative. Once accepted, the order will be considered successfully delivered, and we are not responsible for any subsequent issues related to product condition, storage, or loss.

Other Important Information

1. Please make sure your shipping information is complete and accurate. If delivery cannot be completed due to incorrect or incomplete information, any additional shipping costs will be the customer's responsibility.
2. If no one is available to receive your order or redelivery is required, additional shipping fees may apply.
3. Our products are labeled in accordance with applicable regulations. As our food products are made with natural ingredients, slight variations in weight may occur.
4. Please review these terms carefully before placing your order. By completing your purchase, you agree to these terms and conditions.
5. For food safety and hygiene reasons, all food products are final sale and cannot be returned or refunded, except in cases of incorrect items, damaged products, or defective packaging.