How much is the delivery fee?
Frozen Products
Shipping: HK$38–HK$50.
Free shipping on orders of HK$450 or more.
Promotional items do not count toward the free shipping minimum.
Non-Frozen Products
Shipping: HK$35.
Free shipping on orders of HK$450 or more.
Promotional items do not count toward the free shipping minimum.
Order totals are based on product prices only. Shipping fees are not eligible for discounts.
Non-frozen and frozen products must be ordered separately due to different shipping requirements.
Why am I still being charged for shipping at checkout?
After applying store credit, reward points, promo codes, or other discounts, your eligible order total must still meet the minimum purchase required for free shipping.
Promotional items do not count toward the free shipping minimum.
Shipping fees are also excluded from the qualifying order total and are not eligible for discounts.
When will my order ship and arrive?
Dispatch Time
Orders are typically shipped within 0–3 business days after payment is confirmed, excluding Saturdays, Sundays, and public holidays.
During major sales or promotional periods, please allow an additional 2–3 business days for processing.
Home Delivery (Frozen / Room Temperature)
Delivery typically takes 0–4 business days after your order ships, excluding Saturdays, Sundays, and public holidays.
Delivery to remote areas may take longer. Actual delivery times may vary depending on the carrier. Please follow the tracking instructions in your email or log in to your account to check your latest order and shipping status.
SF Lockers / Convenience Stores / SF Stores (Where Applicable)
Delivery typically takes 1–4 business days after your order ships, excluding Saturdays, Sundays, and public holidays.
Delivery times may vary depending on the selected pickup location. Please follow the tracking instructions in your email or log in to your account to check your latest order and shipping status.
Why can't all products be shipped together?
Frozen and non-frozen items must be ordered separately due to different shipping requirements.
Why does my order still show as unpaid after I've paid?
It may take 1–2 business days for your payment to be processed and verified.
Once confirmed, your order status will be updated to “Paid” and your order will be prepared for shipping.
I can't find the payment details. What should I do?
Your payment details will be displayed after you place your order.
We recommend taking a screenshot for your records.
If you didn't save the payment details, please place a new order.
Can I combine non-frozen and frozen orders toward a membership upgrade?
Yes.
If the combined total of your eligible orders meets the membership requirement, please contact Customer Service for assistance with your upgrade.
Can I modify my order after placing it?
Once your order is confirmed, it cannot be modified.
If you need to make changes, please cancel your order and place a new one.
How should I store the chicken breast, and how long does it last?
Our chicken breast contains no added preservatives and should be kept frozen.
Frozen: Store at -18°C (0°F) or below for up to approximately 1 year. Please refer to the expiration date printed on the package.
Refrigerated: Once thawed, keep refrigerated and consume within 3 days.
Is the chicken breast ready to eat?
Yes. Our chicken breast is fully cooked and ready to eat once thawed.
Serving Instructions:
✔ Ready to Eat: Simply thaw and enjoy.
✔ Hot Water: Keep the package sealed and place it in hot water at 65°C (149°F) or above for about 10 minutes.
✔ Microwave: Remove from the package and microwave at approximately 700W for 40 seconds.
Heating Tips:
Avoid overheating, as it may affect the texture.
Heating times may vary depending on your microwave or appliance.
Important:
- Once opened or heated, consume within 2 hours.
- Do not consume if the package is damaged or swollen, or if the product has an unusual odor or visible mold.
- Although the chicken has been deboned, small bone fragments may occasionally remain. Please consume with care.
- Due to the low-temperature cooking process, the chicken breast may occasionally appear slightly pink. This is a normal characteristic of sous vide cooking.
- Once thawed, consume as soon as possible and do not refreeze.
How will I receive my refund?
Approved refunds will be issued as store credit by default.
If you prefer a refund to your original payment method, please contact Customer Service for assistance.
How can the product last for a year without preservatives?
Our products are kept frozen at -18°C (0°F) or below, which helps slow the growth of microorganisms.
When stored properly and kept frozen, they can maintain their quality for up to 12 months. Always refer to the expiration date printed on the package.
